Terms

TERMS AND CONDITIONS
YOU MUST BE OVER 18 TO ORDER FROM THIS SITE

We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes.

For up to date Delivery Information and time scales, please see our Delivery info page

PLEASE NOTE, ONLY ONE PROMOTIONAL CODE CAN BE USED PER ORDER.

Returns and Cancellations

If you buy on a buy three get one free promotion, individual items cannot be returned for refund, you will need to send back the three qualifying items. By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order.
If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the product/s:
* by email or
* by post to our Customer Service address:
Customer Services
Felicity Fuchs Limited
Registered Office:
The Exchange
Haslucks Green Road
Shirley
Solihull
West Midlands B90 2EL

Goods must be returned within 28 days.

Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order. If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for three months from the date of purchase and is in addition to your statutory rights.
If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us. Please note: Videos, DVDs, Books, Magazines and clearance and/or sale items cannot be returned unless they are faulty, so please be sure of your selection before ordering. Due to hygiene reasons, sex toys, condoms, lubricants, massage oils and lingerie (if the tags have been removed) can only be returned in the event that they are faulty, unfit for purpose, not as described or of an unsatisfactory quality. This does not affect your statutory rights.

Refunds Before contacting us please take note of the timescales required to process a refund: We require 5 working days from receipt of a return for us to process a refund.
Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control.
Your refund will be credited to the same card with which you made your original purchase.

Faulty Items
In the rare event you have a faulty item, please return to us at the FREEPOST address for an exchange or refund. Please note, if you do not use the FREEPOST option to return goods, we cannot refund any postage costs incurred by your return.

Customer Services Department

Felicity Fuchs Limited
Registered Office:
The Exchange
Haslucks Green Road
Shirley
Solihull
West Midlands B90 2EL

Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for 3 months from the date of purchase for lingerie and 1 year from the date of purchase for sex toys and is in addition to your statutory rights. If posting goods, please keep proof of posting.

International Terms and Conditions

Please read our terms and conditions carefully as making a purchase is acceptance of these terms. Our catalogue contains products of an adult nature. All customers must be 18 years or older. Purchasing from us is acceptance of these terms and confirmation that you are over 18 years old. The customer is responsible for the importation of products into their country and must obey the regulations concerning the customs requirements.

All orders should be made payable to Felicity Fuchs Limited in Pounds Sterling.
We accept all major credit cards (Visa, Mastercard, Maestro, Amex and Solo).

Privacy

As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. Felicity Fuchs Limited has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractural obligations with Felicity Fuchs Limited. The information these cookies collect is anonymous and not personally identifiable. It does not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not be able to use this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript you will not be able to use this site.

Using a Communal Computer

If using a communal computer, please follow the instructions below before and after placing your order.
Go to Control Panel, then Internet Options.
Click on the general tab.
Click to delete cookies, then click next button to delete files, this can take a minute or two, then click to clear browsing history.
You can then either re-start your machine, or refresh your browser, and you are then ready to place your order.

Payment Currency

We only accept the UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.

We accept the following cards:
MasterCard / Visa / Visa Delta / Maestro / American Express / Solo

Other Payment Methods
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post.
Please send your order with a cheque or postal order to :
Customer Service Centre
Felicity Fuchs Limited
Registered Office:
The Exchange
Haslucks Green Road
Shirley
Solihull
West Midlands B90 2EL
Please ensure all crossed cheques and postal orders are made payable to 'Felicity Fuchs Limited'

Vat No. 976 3384 75

UK Co. Reg No. 6853219